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Profile

  1. How to change your personal details

  1. How to log in: Step-by-step

  2. How to reset FXTM profile password

  1. How to close your FXTM profile

  2. Document required for verification

  3. How can I register for an account?

  4. Getting Started with FXTM: From Registration to Trading

  5. How long does it take to verify FXTM Profile?

  6. How to Upload Documents and Verify Your FXTM Profile: A Step by Step Guide

  7. What is my Taxpayer Identification Number (TIN)?

  8. Understanding Your Account Status and Verification Process

Funds

  1. Can I make a deposit before verifying my account?

  2. How long does it take to process my deposit?

  3. How to deposit via cryptocurrency

  4. Where can I check the status of my deposit?

  1. Commonly asked questions about withdrawals

  2. Can I withdraw if I have open positions?

  3. Can I withdraw using a different payment method?

  4. How to withdraw via Cryptocurrency

  5. What are the requirements to withdraw funds?

  6. How long will it take to receive my withdrawal?

  7. Why was my withdrawal request rejected?

  1. Low transaction fees explained

  2. Is there a withdrawal fee?

  1. How can I make an internal transfer?

  2. Internal wallets explained

  1. What are hash codes (TxID) in blockchain transactions?

  2. What to do when your deposit or withdrawal is late

  1. Do you allow deposits in cryptocurrency?

  2. Beginners guide to crypto payments: How to select and create a crypto wallet

  3. Advantages of using Crypto wallets to manage your funds with FXTM

Trading platform

  1. Trading platforms overview

  2. Common MetaTrader login issues

  3. How to download and install MetaTrader 4 or MetaTrader 5

  4. How to log into MetaTrader 4 on mobile

  5. How to log in to your trading platform on PC

  6. I'm getting 'Trade is disabled' on MetaTrader

  7. What are your Live or Practice Account Server Addresses?

  1. How to display all symbols in MetaTrader

  2. Can I use Expert Advisors (EA) through MetaTrader or FXTM Trader apps on mobile?

  3. How do I enable one-click trading?

  4. How to add the ASK line in MetaTrader 4 and 5?

  5. How to view trading history in MetaTrader

  6. Will my open positions and orders be closed if I go offline?

  7. Navigating Contract Specifications on MetaTrader and FXTM app

  8. Trailing-Stop

  9. What time zone is your server set to?

  1. How to access FXTM Pro Trading Tools

  2. Currency Strength Indicator

  3. Donchian Indicator

  4. Trading Central Market Buzz

  5. Symbol info indicator

  6. Freehand Drawing Indicator

  7. Gravity Indicator

  8. High Low Indicator

  9. Market Manager

  10. Order History Indicator

  11. Period Converter Indicator

  12. Pivot Indicator

  13. Sentiment Trader

  14. Session Map

  15. Spread record indicator

Trading accounts

  1. How much do I need to get started?

  2. What kind of leverage do you offer?

  3. Understanding the dynamic margin requirement

  4. Do you charge commission on trading accounts?

  5. Stocks MT5 account overview

  6. What are margin call and stop out levels for the trading account types?

  7. Which account type has the tightest spread?

  1. How to enable swap free

  2. How can I change my account leverage?

  3. How many Trading accounts can I open?

  4. How to close a trading account?

About us

  1. What is FXTM Rewards?

  2. Welcome Bonus promotion

  3. Welcome Trading Credit Promotion

  4. Boost Your Rewards

  1. How to become an introducing broker

  2. Rebate sharing programme

  3. Referral Links Overview

  4. Partner Portal – Client information 

  5. IB account verification process

  6. Referral link

  7. Withdrawal procedure for IB Partners

Markets and trading

  1. CFD crosses overview

  2. Do you offer stock trading?

  3. Can I trade cryptocurrency?

  4. Trading ETF CFDs with FXTM

  5. What minor forex pairs do you offer?

  6. What indices do you offer?

  7. What is a stock split?

  8. What major forex pairs does FXTM offer?

  9. Trading UAE Stock CFDs with FXTM

  1. How to calculate the minimum amount required to place an order?

  1. What is a swap and how is it calculated?

  2. Slippage, market gaps and how they can affect your orders

  3. What is free margin and margin level

  4. What are stop loss and take profit

  5. How to trade Fufure CFDs on MetaTrader

  6. What are the order execution types?

  7. What is equity?

  8. What is forex?

  9. How do I calculate the value of a pip?

How to use the FXTM App

Press enquires

Have more questions?

Get in touch with the friendly FXTM support team.

Profile

  1. How to change your personal details

  2. A guide to managing your subscriptions

  3. Updating IB Partner in your account

  1. How to log in: Step-by-step

  2. Troubleshooting login difficulties

  3. How to reset Alpari profile password

  4. How to clear your browser cache and cookies

  1. Document required for verification

  2. How can I register for an account?

  3. What is my Taxpayer Identification Number (TIN)?

  4. How do I get my Taxpayer Identification Number (TIN)?

  5. Getting started with Alpari: From registration to trading

  6. How to close your Alpari profile

Funds

  1. How to deposit via cryptocurrency

  2. Deposit through the Local Payment

  1. How to withdraw via Cryptocurrency

  2. What are the requirements to withdraw funds?

  1. Low transaction fees explained

  1. How can I make an internal transfer?

  2. Internal wallets explained

Trading platform

  1. Common MetaTrader login issues

  2. How to download and install MetaTrader 4 or MetaTrader 5

  1. How to display all symbols in MetaTrader

  2. What time zone is Alpari tradings erver set to?

  1. How to access Alpari's Pro Trading Tools

Trading accounts

  1. What kind of leverage do you offer?

  2. What is the difference between the account types?

  3. Understanding dynamic margin requirement

  4. Pro ECN account overview

  5. Do you charge commission on trading accounts?

  6. Swap Free option, Swap Free fee, and Daily Allowance

  1. Creating a live trading account

  2. Checking your trading account details

  3. Creating a practice account

  4. How do I add funds to a trading account?

  5. How do I reset my trading account password?

  6. How to enable a Swap-Free or Enhanced Swap Free option?

  7. Changing the leverage on your trading account

  8. How many trading accounts can I open?

  9. How to close a trading account

  1. How to become a PAMM investor

About us

  1. Alpari Rewards Programme

  2. Welcome Bonus promotion

  1. How to become an introducing broker

  2. Rebate sharing programme

  3. IB account verification process

  4. How to log in to Partner's portal

  5. IB referral link

  6. Withdrawal procedure for partners

Markets and Trading

  1. CFD crosses overview

  2. Do you offer stock trading?

  3. Can I trade cryptocurrency?

  4. What is the difference between CFDs and Futures CFDs?

  1. How to calculate the minimum amount required to place an order?

  1. What is a swap and how is it calculated?

  2. Swap Free option, Swap Free fee and daily allowance

  3. Slippage, market gaps and how they can affect your orders

  4. What is free margin and margin level?

  5. What are Stop Out and Margin Call?

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Company

Exinity Limited (www.fxtm.com) with registration number C119470 C1/GBL and registration address at 5th Floor, NEX Tower, Rue du Savoir, Cybercity, 72201 Ebene, Republic of Mauritius is regulated by the Financial Services Commission of the Republic of Mauritius with an Investment Dealer License with license number C113012295, licensed by the Financial Sector Conduct Authority (FSCA) of South Africa, with FSP No. 50320 and is a licensed Over the Counter Derivative Provider.

Exinity Global Financial Services L.L.C. is registered in the United Arab Emirates under Trade License No. 1395769. Its registered office is located at Office 614, The Binary Tower by Omniyat, 32 Marasi Drive Street, Business Bay, Dubai, United Arab Emirates. It is supervised and regulated by the Capital Market Authority of the United Arab Emirates (“CMA”) under license No. 20200000270 and is licensed as a Category 5 firm to carry out Promotion and Introduction activities

Exinity Capital East Africa Ltd (www.forextime.com) with registration number PVT-ZQU6JE7 and registration address at West End Towers, Waiyaki Way, 6th Floor , P.O. Box 1896-00606, Nairobi, Republic of Kenya is regulated by the Capital Markets Authority of the Republic of Kenya with a Non-Dealing Online Foreign Exchange Broker with license number 135.

Risk Warning: Trading Leveraged Financial instruments involves significant risk and can result in the loss of your invested capital. You should not invest more than you can afford to lose and should ensure that you fully understand the risks involved. Trading leveraged products may not be suitable for all investors. The value of shares can fall as well as rise, which could mean getting back less than you originally put in. Past performance does not guarantee future results. Before trading, take into consideration your level of experience, investment objectives and seek independent financial advice if necessary. It is the responsibility of the client to ascertain whether they are permitted to use the services of Exinity brand based on the legal requirements in their country of residence.

Please read our full Risk Disclosure.

Regional restrictions Exinity Limited does not provide services to residents of the USA, Mauritius, Japan, Canada, Haiti, Iran, Suriname, the Democratic People's Republic of Korea, Puerto Rico, the Occupied Area of Cyprus, Quebec, Iraq, Syria, Cuba, Belarus, Myanmar, Russia, India and the United Kingdom.