If you've recently submitted a withdrawal request that was rejected, you might be wondering what went wrong. Withdrawal rejections can occur for a variety of reasons, and understanding these can help you rectify the issue and ensure successful transactions in the future. In this article, we will explore the common reasons for withdrawal rejections and provide you with the necessary steps to address them.
There are several reasons we couldn't process your withdrawal request. The main reasons include
- Insufficient funds in your account
- The initial withdrawal method is not the same as your initial deposit method
- The withdrawal amount doesn’t cover payment system charges
Insufficient funds in your account
You've got open positions and you don't have enough free margin for us to facilitate a withdrawal request at the time of processing. It can take up to 24 business hours for us to process your withdrawal request.
Before you create a withdrawal, make sure that the funds in the account are enough to cover the required margin. You can learn more information on that topic in the article: Can I withdraw if I have open positions?
The initial withdrawal method is not the same as your initial deposit method
If you have deposited by card or crypto, you must withdraw the initial deposit amount back to this payment method. Once this has been done, profits can then be withdrawn from any available payment method.
The withdrawal amount doesn’t cover payment system charges
This means the withdrawal fee for the payment system is greater than the amount you've requested.
If you need any further assistance regarding your withdrawal, please contact us via our live chat.
