Maintaining the correct and up-to-date information on your Profile information, ensures seamless communication, accurate billing, and enhanced security. This article will guide you through the process of updating your personal information on your account.
Steps to Change Your Personal Account Details
To update your personal account details,
- Create a request through the "Contact Us" form by selecting the "Customer Service Request" as the request type.
- Provide your registered email address and enter "Request to Change Personal Account Details" in the subject line.
- Clearly state the changes you want to make in the Description field.
- Attach supporting documents. This might include government-issued IDs, utility bills, or other documents that verify your identity and the correct details.
- Submit your request.
What Happens Next?
After we receive your request and supporting documents, our team will verify the Information: we will review the provided documents to ensure the information is accurate and complete.
Once verification is complete, we will update your account details accordingly and send you a confirmation via email. All processes should be done within 1 business day after request submission.
